We track every incident/occurrence/event that is not consistent with our routine operation in delivery of care and treatment to patients or the functioning of the center. So, anything that deviates from our "norm" or standard practice, initiates an occurrence report.
Our occurrence report is an organized data collection tool which provides the user with the ability to capture prompt and accurate details of an occurrence or potential occurrence. The report provides a method for identification of an occurrence or a deviation from standard practice and a means to implement an investigation of the cause or a tracking mechanism. Examples of what we track include, but are not limited to, injury, patient transfers, fall, blood product transfusions, transfusion reaction, cancellations after admission, procedure complications, medication errors, drug reaction, patient complaint, prolonged nausea/vomiting, bleeding, re-operation, cardio-respiratory arrest, new neurological deficit, organ injury, safety concern, adverse anesthetic event, any undesirable circumstance that deviates from the expected outcome, environmental disaster and equipment malfunctions.
All our quality data flows up to our Medical Quality Assurance Committee and then the governing body for review and oversight. By having a robust quality assurance process and program, we are able to identify and resolve issues quickly before they become a problem to ensure we continue operating at an optimal level, providing safe and high-quality care to our patients and a safe environment for our team members.