Member Focus

Focus on Members

Focus on Members

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

Want to be the next featured member?

Answer one or both of the following questions:

Questions? Write Sahely Mukerji.


Dianne Appleby, RN, CASC

Dianne Appleby

Title: Director
Facility Name: Menomonee Falls Ambulatory Surgery Center
City: Menomonee Falls
State: Wisconsin
How long has your facility been an ASCA member? Five or more years

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What kind of conflict resolution strategies do you use in your center?

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We encourage staff and teams to meet directly and work together to resolve issues. They are coached on basic conflict resolution skills, such as focusing on the behavior or problem and not the individuals; effective listening techniques; identifying issues they agree and disagree on; and developing a plan to resolve the issue. If the individuals or team are unable to come to an agreement or formulate a plan, the manager might need to intervene to facilitate a resolution.

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What topics would you like to see covered more at ASCA’s annual conference?

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I think the next ASCA annual conference might be a good time to have presenters focus on the aspects of how various ASCs responded to and recovered from COVID-19.

 

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