Member Focus

Title: Nurse Manager
Facility Name: Urology Surgery Center of Savannah
City: Savannah
State: Georgia
Length of time your facility has been an ASCA member: Five or more years

What is your policy on collecting coinsurance? Do you collect it up front?

Coinsurance is due on the day of the procedure. Our process is as follows.

1. Advance notification: Patients will receive a call the day before their procedure to inform them of the amount due.
2. Payment options: Patients may pay the full amount on the day of the procedure. Alternatively, they may choose to bring half of the total amount on the day of the procedure and set up a payment plan for the remaining balance to be paid over four months.
3. Payment plan requirements: Patients must have an active credit card on file for automatic monthly drafts.

This policy ensures transparency and provides flexibility to our patients while maintaining a streamlined process for payment collection.

Do you have a workplace violence prevention plan? What does it include?

Our organization is committed to providing a safe and comfortable work environment for all. To uphold this commitment, we have implemented workplace violence and harassment policies and plans based on the following principles.

1. Zero-tolerance policy: We maintain a zero-tolerance stance toward any form of threats, harassment, abuse, intimidation or discrimination in the workplace. This applies to all individuals, including employees, physicians and patients.
2. Code of conduct agreement: Patients are required to sign at their initial visit and annually thereafter to ensure their understanding and compliance with our policies.
3. Discrimination prohibited: Discrimination of any kind based on race, color, sex, religion, national origin, age, disability, marital status or veteran status is strictly prohibited.
4. Incident handling: Immediate intervention is required in life-threatening situations. Non-life-threatening incidents must be documented and addressed by management promptly and thoroughly.
5. Accountability and compliance: Everyone, including physicians, staff and patients, shares responsibility for adhering to these standards. Any violation will prompt an investigation and, if necessary, corrective action to ensure continued workplace safety.

These policies reflect our dedication to fostering a respectful and inclusive environment for all.