Member Focus

Focus on Members

Focus on Members

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Grace Patton, RN

Grace Patton

Title: OR Manager
Facility Name: OAM Surgery Center at MidTowne
City: Grand Rapids
State: Michigan
Length of time your facility has been an ASCA member: Five or more years

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What criteria do you use for employee evaluations? How do you rate the items or areas you evaluate?

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We perform annual self-evaluations for employee reviews. Different criteria are used to ultimately determine an employee's review score. Each section is rated with a score of one through four. One being unsatisfactory, employee must demonstrate improved work performance. Two being development needed, performance standards are not fully achieved: performance improvement is expected. Three is successful, work is fully satisfactory: employee consistently meets and occasionally may exceed performance standards. This represents the expected level of performance as established by the employee's supervisor. Four is above expectations, work is fully satisfactory and often exceeds performance standards.

There are six review criteria an employee must complete. The first self-review criteria is job performance and understanding. The employee considers the performance, quality and understanding of the their work in terms of volume and accomplishments. Interpersonal skills and teamwork are reviewed next. The employees reflect on their behavior and how it fosters a collaborative working relationship in a diverse environment. We review an employee’s adherence to and knowledge of company policies. The next area of review is customer service and if an employee goes above and beyond to make each interaction with patients, coworkers, physicians and vendors positive. Finally, an employee's approach to work is evaluated. This section is an overall review of their goals, self-growth and promoting OAMS initiatives. After an employee does a self-evaluation, it is reviewed by leadership staff to make additional comments and notes. It is under leadership discretion to raise an employee to a higher score when they see fit.

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Have you created an infection control policy addendum specific to COVID-19? If not, why not? If so, how has it helped your ASC?

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We have chosen to draft a new policy specific for COVID-19, rather than tack an addendum onto our existing policies. Our COVID-19 policy is quite robust and includes information regarding social distancing guidelines, screening requirements (for employees, ancillary staff and patients) and what to do if they do not pass screening, how to mitigate staff shortages and information regarding PPE, linen, cleaning/disinfecting, postoperative monitoring and tracking.

We have gone so far as to institute a separate policy specific for COVID-19 testing of our patients prior to their surgery date as well.

Policies are a great way to distribute information to our staff and serve as a good resource for them in times of need.

 

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