Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

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Carrie Stauffenberg

Title: Clinical Director
Facility Name: Riverside Ambulatory Surgery Center
City: Bourbonnais
State: Illinois
Length of time your facility has been an ASCA member: Five or more years

What changes in the OAS CAHPS Survey would make the experience easier and more productive?

I feel that there should be an option for patients to call in or log in if they choose to do so. We perform a lot of cataract surgeries, and when these patients come in for the second eye, they ask when they will be contacted because they want to give us their feedback. However, some never get a call. For others, the survey takes a long time due to the number of questions. For these senior patients they do not mind doing a survey, but it has to be user-friendly and not take 20 minutes.

What strategies are you using to manage the anesthesia shortage?

We run only one room until it is full or the surgeons offer enough cases to make it worth opening a second room. We communicate with our surgeons on a continual basis to make the puzzle fit and get the day full. Most of the providers understand and for those who don't, we unfortunately lose cases to the hospital as it has a longer schedule; being CRNA-based helps as well.

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