BUSINESS NEWS

HST Pathways Acquires J.L. Morgan

MARCH 6, 2025

HST Pathways acquired J.L. Morgan & Associates through its holding company Bain Capital, according to a release. J.L. Morgan & Associates is an Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems (OAS CAHPS) Survey vendor approved by the Centers for Medicare & Medicaid Services (CMS). HST will oversee JL Morgan's operations at large, and JL Morgan will continue its day-to-day business as usual.

The acquisition is intended to deepen HST’s patient experience and quality measurement capabilities for ASCs and help ASC leaders navigate a growing set of CMS requirements more easily, according to the release. With J.L. Morgan, HST will add proven OAS CAHPS administration expertise and a long-standing survey vendor operation to its ASC platform and customer ecosystem. HST will reduce manual work for surgery centers by embedding OAS CAHPS processes into the workflows already in use.

“Today, HST sits at the center of the ambulatory surgery center workflow: from patient scheduling and pre-procedure engagement to day-of-surgery operations, including clinical electronic health records and facility practice management,” said David Thawley, chief executive officer of HST Pathways, in the release. “With the addition of J.L. Morgan, we now extend that platform across the full patient lifecycle by incorporating post-procedure satisfaction and outcomes data for our ASCs. This integration creates meaningful benefits for both facilities and patients, including enabling ASCs to effortlessly maintain CMS compliance through an OAS CAHPS solution that is fully embedded within their core technology platform. J.L. Morgan has established itself as the best-in-class provider in our market, and we are excited and grateful to welcome the J.L. Morgan team to HST.”

J.L. Morgan serves more than 450 partner facilities, and HST supports more than 1,800 ASCs across the United States and Canada, according to the release. Together, the organizations plan to help more ASCs take an integrated approach to patient experience measurement, compliance and quality improvement.

“J.L. Morgan has built a reputation on responsive service and dependable, compliant survey administration,” said Jeff Morgan, president of J.L. Morgan & Associates, in the release. “We are excited to join HST Pathways so we can bring our capabilities to more ASCs and help ASC teams turn patient experience feedback into operational improvements.”