DOING BUSINESS: Create an Experience that Employees Prefer and Patients Want

DOING BUSINESS


Create an Experience that Employees Prefer and Patients Want

Technology could streamline processes

BY ROBB WEBB | JANUARY 2023

In the early 1900s, Frederick Winslow Taylor penned the famous Principles of Scientific Management Theory. In it, he described how to optimize the way work gets done and studied the tiniest of tasks, leading to the division of labor and establishment of rigorous processes and hierarchy.

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