AS I SEE IT: Improve the Patient Experience


Improve the Patient Experience

Build best practices into your front-end procedures

In today’s competitive healthcare environment, creating a patient experience strategy that addresses patient expectations, improves patient satisfaction and strengthens patient loyalty can differentiate your surgery center from the competition. Since your front desk staff and front-end procedures are one of the initial touchpoints for patients, improving the quality of the patient experience can begin with improving front-end procedures.

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