BACKPAGE: Benchmarking Pro Tips


Benchmarking Pro Tips

Focus on key metrics, take action based on your results

Overlooking critical benchmarks can cause service quality to falter, physicians to become disgruntled and patients to be unhappy, says Nan Finch, CASC, president of Diverse Health Consulting in Austin, Texas. “Using benchmarking to help keep your eye on the ball is paramount to running a safe, successful and profitable center.”

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