BACKPAGE: Delivering Personalized Patient Communication


Delivering Personalized Patient Communication

Create a balance between in-person and electronic interactions

Thanks to technological advances, ASCs can now choose from multiple ways to communicate with patients. As reliance on technology grows, so does the risk of weakening a quality that has helped distinguish surgery centers, says Pauline Wilson, associate vice president of patient relationship solutions and revenue management for Amsurg in Nashville, Tennessee.

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