Setting expectations is the foundation for effective employee performance and a basic responsibility of every leader in our industry. After almost eight years of teaching clinical leaders the techniques of coaching, I am amazed to find that less than 10 percent of people in each class raise their hand when asked the question “Has your supervisor reviewed their expectations with you since you started in this role?” It is no wonder directors of nursing and department clinical leaders struggle to be successful. Setting expectations is the foundation or starting point to all future feedback and coaching conversations. Participants will practice the skill of setting expectations during table exercises.