Member Focus

Member Focus

Member Focus

Member Focus

Member Focus invites ASCA members to express their views on key ASC issues. Share your perspective with your colleagues and get to know your peers in the ASC community.

Want to participate?
Complete a brief questionnaire and you could be selected for a future profile.

Questions? Please email Member Relations Manager LaToya Millet.

 


 

Julie Hamberis

Julie Hamberis

Title: Associate vice president of surgery/ambulatory services
Name of ASC: McLeod Regional Medical Center of the Pee Dee Surgery Center
City: Florence
State: SC
How long has your facility been an ASCA member? 1 year

 

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What steps does your ASC take to ensure patient satisfaction?

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Service excellence and patient satisfaction are measured at our center three ways. We participate in the OAS CAHPS survey, perform director- and AVP-level patient and family rounding prior to discharge to ask how their visit was, and we hand out comment cards to every patient for every visit to get input on how we can improve their experience. This information is shared quarterly to our quality oversight committee, which consists of the medical director, AVP and VP.